HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview:

HomeServe USA is seeking a Telemedia Coordinator to join their team. The Telemedia Coordinator will be responsible for weekly calibration calls, on-going monitoring of all campaigns, and assisting the team with various tasks.  The position has primary accountability for coaching, QA Monitoring, and other supportive tasks. 

Responsibilities:

Vendor Calibrations Weekly QA Monitoring of various vendors and programs Handle Customer Escalations – Research and Coaching Ensure all reporting comes through for all vendors and file them in appropriate drive Handle ordering of all Vendor promotional items etc. Handle Login requests for agents Coordinate and handle Ambassador Meetings Observe Trainings and document Feedback

Essential Functions:

Essential Job Function

% of Time on Function

Attend Vendor Calibrations

10%

Call Auditing using F Series

50%

Call Listening for Focus Agents (Performance & QA)

30%

Observe Training, Login Requests, Update Training

10%

Total

100%

Job Requirements:

Strong working knowledge of call center QA 3-5 years of experience in a call center environment Strong listening skills Effective oral and written communication skills Strong organizational skills

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

What We Are Looking for: 

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team.  A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success.  We need people who challenge convention, think differently, solve problems, and strive for continuous growth. 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In Return, We Offer:

Competitive compensation Career development and advancement opportunities Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $56,453.00 to $75,271.00

Annual Bonus Potential: 5%

HomeServe USA is an Equal Opportunity Employer.

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