Pittsburgh, PA, 15222, USA
19 hours ago
Telephone Operator
Join Our Community! ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience. Shift Details: + 10am - 6:30pm or 2:30pm - 10pm + On-call rotating weekends and holidays. + Shifts will be further discussed during the interview. **Responsibilities:** + May train new operators. + May be required to do system data entry on request. + Provide service to multiple answering service clients utilizing individualized protocols. + Process appropriate emergency code or STAT page. + Initiate voice pages when required. + Provide Physician on call information to requesting individuals. + Use required phrasing at all times when answering telephone calls. + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. + Determine caller's requirements (extension desired, information requested, etc.) and transfer call. + Provide status report on any page in progress to the individual requesting the page. + High school graduate or equivalent. + 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. + Must be able to work all shifts, 7 days a week. + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**
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