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Schedule Weekly Hours:

28

Join our team as a Telecommunications Service Assistant and contribute to providing exceptional service to our patients, families, and staff!

What You'll Do:

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What's Available: 0.7 FTE: 56 hours bi-weekly

Schedule after training:

Week 1: Monday-Wednesday 12:00pm-5:00pm & Friday and Saturday 3:00pm-11:00pm

Week 2: Monday-Friday 12:00pm-5:00pm
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Location:

Onsite at our Onalaska, WI - Support Services Building

Starting pay of $17.00/hour and up, based on your years of experience, with applicable shift differentials

What You'll Need: 

High School Diploma or equivalency

Strong customer service skills

Excellent problem-solving abilities and attention to detail

Proficient in using computer systems and software applications

Strong communication skills, both verbal and written

Ability to multitask and prioritize tasks in a fast-paced environment

In addition to this meaningful and important work, we offer a competitive benefits package:

Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts

Professional Development: Tuition Invest Program totaling up to $2k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

DEI: 12 months of Celebration to include monthly educational events

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer