TASKS AND RESPONSIBILITIES:
• Effective management of the Unmatched Work List in Infinitt PACS
• Responsible for researching and resolving missing interpretations from previous dates at start of their shifts.
• Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift.
• Documents follow up efforts in the claim file.
• Monitors verified claims to ensure proper routing to radiology group.
• Escalates delays to appropriate leadership group.
• Burns study images to CD and mails to client.
• Alerts regional dispatch team to any repeats that are documented by reading radiologists.
• Collaborates with Rely Radiology helpdesk as required.
• Responds quickly to email requests submitted to the Telerad inbox.
• Responsible for accommodating various special requests, honoring high priority facility orders, and expediting urgent cases.
• Must maintain a positive attitude during all interactions.
• Must be able to provide detailed written documentation of issues that occur.
• Must be able to think critically to satisfy client needs.
• Must promptly notify call center leadership of any issues that require assistance.
• Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
• Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.
o Documents any escalation and reports any unresolved problems to the Internal Operations Supervisor and/or Field Operation Supervisor.
o Takes client calls and handles account issues when applicable.
o Reports compliance events to appropriate authority.
o Executes additional tasks as may be required from time to time by management.
o Ensures escalation procedures are observed.

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