Are you a customer-centric and data-driven individual?
Do you enjoy collaborating cross-functionally to deliver on common goals?
Join us in shaping a more just world.
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the Role
You will be called on to manage, protect and grow revenue through the sale of LexisNexis products. You will sell to existing and prospecting clients with a proactive consultative approach.
Responsibilities
· Screening incoming and outgoing calls to ensure quality relating to customer service is of high standard
· Completing designated number of documented assessments
· Utilizing approved monitoring tools and standards to assess the agents’ knowledge of products, business practices and systems
· Converting monitored findings and scores into coaching recommendations for performance improvement
· Facilitating scheduled calibration sessions that foster a consistent and reliable assessment of agents’ skills and behaviours.
· Generating calibration recap reports for each scheduled calibration session
· Participating in user acceptance testing exercises as needed for new product releases.
Requirements
· Be computer literate with the ability to utilize standard software applications that include MS Office suite
· Have knowledge of commonly used concepts, practices, and procedures within the operations field.
· Be a great communicator and deliver presentations suited to the characteristics and needs of the audience
· Display proven telephonic selling experience
· Be able to remain flexible to meet constantly changing and sometimes opposing demands
· Be able to accomplish tasks accurately and completely
· Have the ability to identify issues, to obtain relevant information, and compare data from different sources
· Be able to be proactive and achieve targets
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working with Us
LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
Working for you
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Retirement benefits (salary investment plan/employer stock purchase plan) - Modern family benefits, including adoption and surrogacy.
About our Team
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .
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