We have a fantastic opportunity to join our Employee Benefits team in Manchester as a Business-to-Business (B2B) Telesales Representative / Appointment Setter. 

This is the perfect role for someone with a relevant exposure to working within a telesales environment, looking to join an established, market-leading consulting firm. 

Mercer Marsh Benefits is a combination of Mercer and Marsh local offices around the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions. 

The right candidate for this role will be an ambitious and self-driven character with experience as an outbound telemarketer.  You are required to spend a large proportion of your day on the telephone speaking to new and existing clients offering a wide variety of employee benefits to assist with the growth of Mercer Marsh Benefits.  

This is a hybrid role that has a requirement of working at least three days a week in the office. 

We will rely on you to: 

Conduct outbound sales calls on a daily basis, utilising a proficient awareness of internal offerings and product solutions to ultimately gain prospective client appointments for our Relationship Managers. 

Conduct thorough due diligence research, leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities. 

Oversee the sales process from start to finish, ensuring service quality and general transactional satisfaction. 

Respond directly to simple and moderately difficult client questions and requests, and solicit assistance from senior management as needed. 

Monitor the maintenance of proper records for reporting and audit purposes 

What you need to have: 

Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities within a telesales or call centre environment. 

Good academic background supported by good grades at A-Level and/or GCSE in subjects that include Maths and English. 

Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse backgrounds as well as independently.  

Strong networking skills and the ability to build relationships both internally and externally through investing time in understanding our business. 

Competent in the use of MS Office applications. 

What makes you stand out:   

Practical experience of overcoming and handling sales objections 

Experience working towards targets and KPIs 

Understanding of the Employee Benefits sector 

Why join our team: 

We help you be your best through professional development opportunities, interesting work and supportive leaders. 

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. 

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.