Our Opening and Your ResponsibilitiesMettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose: The Telesales Specialist is primarily responsible for: Selling service contracts via outbound call campaigns as well nurturing incoming leads for new contract inquiries that are generated by other teams. Executing targeted and planned ibase marketing campaigns, prospecting, and nurturing new contract sales leads by utilizing the telephone, e-mail, internet, and other available technologies.  Offering straightforward consultation, support, and solutions to prospective customers. Managing all opportunities, master data, and contract sales pipeline in appropriate business operating system.  Working closely with the applicable Field Operations and Field Service Sales teams to confirm site specific requirements and gathering asset information when needed.
Essential Duties and Responsibilities:
Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer supportMeet and exceed agreed upon objectives including but not limited to sales revenue, productivity, and quote conversion rateIn-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRMProactively employing professional selling skills in the pursuit of new service business, and accurately managing and recording data generated from these efforts.  Manage incoming calls from customers related to our service solutions and activity follow-ups.  Execute and track outbound activities on assigned campaign lists with a purpose of new service revenue growth.Provide complete solutions and collaborate with the field, when necessary, for service inquiries; includes recommending the appropriate services to meet the customer’s specifications, preparing formal quotations, and following up accordingly with the goal of closing the transactional sale.Qualify Service Sales leads by assessing need, budget, and buying authority.  Obtain basic qualifying information including (but not limited to) timeframe for purchase, decision maker(s), budget, influencing factors, and next step in the sales process.Effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales ready. Move each lead to the next step in the sales cycle at the appropriate time and ultimately close the sale for a new service contract.Execute effective pipeline management on all opportunities by demonstrating consistent follow-up and timely closure based on customer feedback.  Provide a high-quality customer experience throughout the duration of the sales cycle, from initial interest to receipt of form of payment.Work in coordination with field sales representatives as well as any service support team within the organization to obtain problem resolution and resolve customer issues as neededContinuously communicate with other teams to improve our service processes and constantly promote cross team collaborationMaintain compliance with ISO standards and MT operating policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company's order validity policy, authority limits, and standard terms and conditions of service contractWork on special projects as neededOther duties as assignedWhat You Need to SucceedRequired Knowledge, Skills and AbilitiesExcellent organizational skills, efficient, detail-oriented and customer focusedExceptional math, written and verbal communication skillsKnowledge of pricing techniques and strategies for determining field service labor, material and travel costsAbility to handle multiple projects with changing priorities and deadlinesAbility to analyze and make sound judgments on service contract riskAbility to analyze websites to assess potential leads and customer product knowledgeMust be able to manage deadlines and prioritize multiple tasksMust be able to communicate with management on processes or customer issuesMust communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understoodExperience with computerized office systems and software (i.e., Microsoft Office, Microsoft Outlook, internet)Experience in SAP or another ERP software system and SalesLogix helpfulMinimum Education / Experience Required:A Bachelor's degree is preferred with two to three years of any combination of customer service, sales, or marketing related experienceOutbound call center experience and telesales skills training are requiredQualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types  Product Inspection product knowledge is a plusFamiliar with field service practices and procedures, having worked in a field service environment previously
Our Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.