Job Description

To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified proceduresAchievenet profit growth for businessManage average Rand value of differences to minimise losses to the businessManage the Service Quality of the Branch through the Branch's Service Quality Balanced ScorecardManage the migration of accounts from transactional to Self ServiceCompliance with procedures and processes contained in the Golden Rules.Manage the efficiencies for tellers through Number of differences, average number of transactionsManage own development to increase own competenciesConnect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treatedConverse with our customers in a way that they fully understand and provide helpful solutions and products based on their needsConduct myself in an ethical manner at all timesTake ownership of solving our customers problems or queries as efficiently and quickly as possibleAdhere to the TCF (Treating Customers fairly) principles in all that you doManage the growth of active customer Account Base to increase client base through leads Contribute to the increase of the Customer Engagement Score of BranchUse opportunities identified to increase market shareEnsure activities support cost containment and reductionManage actual Rand value of shortages to minimise losses to the business Volume and ValueCash Migration measure the total in branch migratable cash transactionsOptimize every customer interaction to migrate or convert customer to eChannel's and or encourage use of digital and self-service channelsAlways comply with procedures and processes contained in the relevant business guidelinesFulfilling transactions above the benchmark set and providing an exceptional customer experienceImprove Identification process and procedures within area of responsibilityImprove compliance to process and procedures within area of responsibilityDemonstrates behaviour in support of the organizational valuesTakes accountability for own performance, personal and career developmentContribute to the overall effectiveness and success of the teamMaintain an ability to adapt to ever changing business and customer needs Achievement of an acceptable tracked efficiency as measured by the teams eRatioImprove knowledge and competencies by completing role specific trainingJob Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
 

28/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.