At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but few options.
What We Do:Neurocrine Biosciences is a neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs, but few options. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, endocrine and psychiatric disorders. The company’s diverse portfolio includes FDA-approved treatments for tardive dyskinesia, Parkinson’s disease, endometriosis* and uterine fibroids*, as well as clinical programs in multiple therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. *in collaboration with AbbVie
About the Role:Deploys and maintains the end user computing environment. Monitors help desk ticketing system and resolves assigned issues. Build new hire PCs, mobile devices, and resolve cloud-based issues. Escalates more complex issues to more senior level technicians or other IT teams to resolve and close the tickets. May also include supporting the Audio Visual (AV) and associated IT services for the Company such as ensuring that all AV requirements requested by internal customers are met and providing AV/IT technical assistance to the customer as required._
Your Contributions (include, but are not limited to):Install and configure computer hardware, software, systems, phones, mobile devices, and printers
Setup new hire systems and equipment
Support business applications
Monitor and maintain cloud applications including Office 365
Respond in a timely manner to service issues and requests
Provide technical support across the company (in person or over the phone)
Unlock network accounts
Notate all work in service-now ticketing system
Repair and replace equipment as necessary
Participate in testing new technology
Other duties as required
May also include AV Support:
Under direct supervision, this individual works on assignments that may be complex in nature where technical know-how and initiative are required to resolve problems. May provide input to recommendations in providing AV and associated IT (information technology) support to all levels of the company
Provide support for conference room setup, audio/video conferencing, and other audio/visual and associated IT related tasks as necessary
Perform scheduled maintenance of all audio-visual equipment including software and firmware updates including built in personal computer devices
Conduct consistent, frequent inspection of all conference rooms to ensure they are in good working order for daily scheduled meetings
Maintain and document inventory of software, supplies, and equipment
Maintain and validate all AV cabling (standardize and label each connection) and associated IT equipment
Interact with outside vendors to obtain warranty repairs and technical support
Assist in setting up equipment for special events as needed
Requirements:High School Diploma / Associates degree and 2+ years of related experience as an IT support specialist or other technical role
MCP certified preferred
Understanding of Microsoft Windows 10 operating system
Working knowledge and support of cloud applications including Office 365
Ability to lift and carry heavy equipment
Ability to analyze technical data and troubleshoot routine to complex / diverse issues, and communicate with others to resolve quickly
May also include:
A working knowledge of audio visual equipment, computer hardware, software and networking technologies, including, but not limited to, microphones, speakers, conference phones, video conferencing codecs/cameras, displays (projectors, TV’s, monitors, tablets), recording/streaming equipment, audio amplifiers and mixing boards
Uses established skills to perform a range of daily operations
Applies understanding of company policies and procedures to complete assigned tasks
Understands how own area contributes to the achievement of objectives
Demonstrated problem solving skills
Proficient oral and written communication skills
Ability to take direction
Ability to work well individually as well as with a team
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Neurocrine Biosciences is an EEO/AA/Disability/Vets employer.
We are committed to building a diverse, equitable, and inclusive workplace, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.