Job Summary: The Template Specialist is primarily responsible for providing administrative support to ambulatory patient care functions. Creates scheduling templates for incoming providers and maintains scheduling template changes for current providers. Manages the EPIC Referral work queues as required and resident schedule templates. Answers In Basket messaging, prioritizes incoming mail, faxes and correspondence. Assists with standardized patient check-in and check-out procedures as needed, including activities such as entering and/or verifying demographic, insurance information and generates routine forms and other documentation. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation, etc. Obtains routine and non-routine insurance authorizations, referrals, and manages denial processes. Minimum Qualifications: Associates Degree and two (2) years of relevant experience in a healthcare related setting OR equivalent combination of education and experience required. Working knowledge of medical terminology, familiarity with medical coding, and excellent written/oral communication skills required. Ability to multi task all support roles in a high volume setting. Excellent phone customer service and strong computer skills, and keyboarding are necessary. Preferred Qualifications: Working knowledge of computer systems such as Epic, Word, Outlook, etc. and understanding of insurances and referrals preferred. Work Days: Monday-Friday, 8:30a-5:00p Message to Applicants: Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.