Temporary Claims Examiner I Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4794819) Apply  Temporary Claims Examiner I Salary $20.34 Hourly Location Dauphin County, PA Job Type Non-Civil Service Temporary Full-time Job Number N-2025-16878 Department Treasury Division Treasury Opening Date 01/23/2025 Closing Date 1/27/2025 11:59 PM Eastern Job Code T099973 Position Number Multiple positions may be filled from this posting. Union AFSCME Bargaining Unit TREAS Pay Group TREAS Bureau / Division Code 600 Bureau / Division Unclaimed Property Worksite Address 1101 South Front Street City Harrisburg, Pennsylvania Zip Code 17104 Contact Name Katie Beers Contact Phone 717.787.5979 Contact Email careers@patreasury.gov + Description + Benefits + Questions THE POSITION Are you looking for a challenging yet rewarding career and possess a keen eye for detail? If so, the Pennsylvania Treasury Department has the perfect opportunity for you as a Temporary Claims Examiner in the Bureau of Unclaimed Property. In this role, you will join a dedicated team of professionals ensuring the accuracy of every unclaimed property claim while providing excellent customer service to claimants. Apply today and bring your skills and ambition to our team and help return Unclaimed Property to its rightful owners! DESCRIPTION OF WORK As a Temporary Unclaimed Property Claims Examiner I, you will examine and evaluate claim information and pertinent documentation submitted by claimants to substantiate ownership and entitlement for unclaimed property claims. Claims will be evaluated in accordance with established policies and procedures. You will also be responsible for contacting companies to obtain clarification necessary to complete the claims process. As a member of the Unclaimed Property Call Center, you will assist with a high volume of claimant calls related to unclaimed property in a knowledgeable, pleasant and professional manner. This role involves providing excellent customer service and crafting professional emails and verbal responses to claimants and the public. You must possess good judgment and maintain professionalism. About Treasury: The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available atwww.patreasury.gov. Work Schedule and Additional Information: + Full-time, Temporary employment. + Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. + Telework: After the successful completion of the training period, you may be eligible to a mandatory 3 days a week in the office and work from home (telework) up to 2 days a week. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed Internet connection. If you are unable to telework, you will report daily to your headquarters location. The location where you perform your telework must be located within the Commonwealth of Pennsylvania. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Three years of experience in general office work;or + Any equivalent combination of experience and training. Special Requirements: + This position requires candidates to be physically able to hear and understand phone callers and to sit at a workstation for prolonged periods of time. + This position requires candidates to be able to articulate clearly and loudly enough to be easily heard and understood on the telephone. Additional Requirements: + You must have experience using Microsoft applications such as Word, Excel, and Outlook. + You must be able to effectively communicate orally and in writing. + You must be able to perform essential job functions. Preferred Qualifications (not required): + Full-time experience providing customer service in a Call Center + Experience managing a claims caseload Legal Requirements: + A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. How to Apply: + Your application must include aresume. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Do you have three years of experience in general office work? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience. 03 Do you have experience using Microsoft computer applications such as Word, Excel, and Outlook or the ability to learn relevant software applications to perform job duties? + Yes + No 04 If you are claiming experience, please identify which applications you are claiming experience in utilizing and where you gained this experience. If you claimed you do not have experience, type N/A in the text box below. 05 Are you able to effectively communicate orally and in writing? + Yes + No 06 How much full-time call center customer service experience do you possess? + 3 years or more + Less than 1 year + None 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience and describe the experience you are claiming. If you did not claim experience, list N/A in the space below. 08 Do you have experience in managing a claims caseload and working within time constraints? + Yes + No 09 If you are claiming experience in the above question, please list the employer(s) where you gained this experience and describe the call center experience you are claiming. If you did not claim experience, list N/A in the space below. 10 Did you attach a resume to the application? A resume is required for this posting. + Yes + No Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov