About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco 

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.   

The Opportunity:  

Temporary Group Rooms Coordinator

 Who We Look For:  
This critical role is responsible for selling hotel accommodations and services along with all room reservations aspects for groups.  Actively monitoring and managing room blocks with the hotel inventory, as well as ensuring group contractual obligations are met, the coordinator communicates directly with group contacts, Sales Managers, Conference Service Managers, Operational Departments, and reservations and revenue management. 

Responsibilities:  
This list is not all –inclusive and should only be used as an overview of all actual responsibility. 

Capture sales from in-coming reservations calls and coordinate details of each reservation.  

Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. 

Handle guest complaints in accordance with Four Seasons policy. 

Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests. 

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee  

Process all group turn-overs 

Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers 

Run daily reports 

Provide Accounting with each groups’ rooming list from Group Contact and   pickup and/or attrition 

Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc. 

Minimum Qualifications:  

Viable candidates must have a minimum of one year experience in hotel reservations. 

Knowledge of property management systems required.  Opera and Delphi knowledge preferred. 

Experience in a high volume call center highly desired. 

Candidates with a degree in hospitality, or similar, are preferred. 

Ability to quickly and positively establish rapport is required. 

Above average communication skills - both written and oral - are required. 

Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration. 

What to Expect:

$34.66 hourly rate

Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

401(k) Retirement Plan

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

Be yourself and become a member of a work family that cares about you and invests in your development

Master your craft here and abroad!  Seasonal “Task Force” opportunities are available

Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

Paid holidays, vacation, and sick days

Culinary, retail and wellness experiences at special rates

… and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco:  http://www.fourseasons.com/sanfrancisco

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-633-3465.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf