General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals.  Employees in this role will serve as the first point of contact for IAE customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues. This is a short-term/temporary role.

Duties and responsibilities:

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callersPlaces outbound customer service or customer satisfaction calls, as required by clientCompletes call guides; gathers and verifies required informationAttends telephone skills and program information training sessions; adheres to established levels of serviceAdheres to established customer service and documentation standards within required time framesAdheres to contact center scheduling, ensures telephone coverage during contact center hours of operationAbility and willingness to work remotely in a quiet work environment free from distractions

Basic Qualifications:

High school diploma or G.E.D.Zero or more years of customer service or other telephone experienceAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidthA quiet place to work in your home free from distractionAbility and willingness to work onsite, as requiredAbility and willingness to work any shift during our hours of operation (8AM to 8PM CST, Monday - Friday)

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Preferred Qualifications:

1 or more years of experience working in a contact center or help desk environment

Work environment:

M-F, 7 AM to PM CST

#ITCContactCenter #GSAFSDEG #TSSCE

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