Job Title: WIC Office Assistant
Department: WIC
Reports to: WIC Office Supervisor
FLSA: Non-Exempt
Grade: 5, Union
Job Purpose: To provide the critical link between the Participant and other WIC Personnel as being the first point of contact via telephone or in person. Staff will screen WIC applicants for benefits eligibility using the NYS criteria for category, residency, and income. Provide support for scheduling and program explanation.
This position requires compliance with the Center’s Compliance Program, Standards of Conduct, and its written policies, procedures, and protocols (collectively, the “Written Standards”). Such compliance will be an essential element considered as part of the annual performance evaluation criteria. Failure to comply with the Written Standards (which includes failure to report any conduct or event that potentially violates legal or compliance requirements of the Written Standards) will be met by the enforcement of disciplinary action, up to and including possible termination of employment, in accordance with the Center’s Compliance Program Policy and Procedure – Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.
Major Responsibilities (essential functions):
Result #1: An Exceptional Participant Centered Environment by:
· Conducting one’s self in a professional, courteous, and friendly manner.
· Greeting and check in participants, manage flow of people in reception area.
· Providing language interpreting when needed.
· Explaining WIC services, benefits, and policies to participant.
Result #2: Full Compliance with Federal and State Regulations by:
· Screening participants for WIC categorical, residential, and income eligibility.
· Maintaining participant confidentiality and program integrity.
· Documenting eligibility accurately and clearly in computer system (NYWIC).
· Explaining WIC program policy and procedures in accordance with NYS regulations.
· Using WIC policy guidelines in decision making situations.
Result #3: The WIC Office Assistant is a strong Jordan team player by:
· Respectfully accomplishing job responsibilities within a traditional office setting.
· Assisting participant with completing eWIC EBT card pin set up.
· Explaining how to use the eWIC card
· Processing WIC participant transfer requests.
· Respectfully considering the viewpoints and ideas of others.
· Completing other duties as assigned.
Result #4: The WIC Office Assistant contributes to improved clinical outcomes by:
· Effectively using technology (computer and telephone) and office resources (NYWIC, ePaces, MEVS, Email, Relias, Teletask, Remedy Force).
· Demonstrating excellent communication skills, critical thinking, adaptability, and prompt regular attendance.
· Attending WIC program training and utilize online training center.
· Showing basic mathematical knowledge of addition, subtraction, division, and averaging.
· Executing appointment related tasks; including scheduling appointments via phone/in person, reminder calls, and missed appointments.
Result #5: Maintain compliance with In-House Policy by:
· Processing participant complaints to the Bureau of Special Investigations (BSI).
· Answering phone calls and redirecting them when necessary.
· Scanning or inputting appropriate participant documents to NYWIC.
· Sending missed appointment letters.
1. The job-holder is given:
Requirements
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma and one year of accounting experience preferred. A combination of experience and training sufficient to indicate ability to do the work, are the minimum requirements. Computer or business school training highly desirable.
LICENSES AND CERTIFICATIONS:
None Required.
SPECIAL SKILLS KNOWLEDGE REQUIRED:
Candidate must have proficient arithmetic, writing/communication and interviewing skills. Must work well under pressure situations, be able to multi-task and be effective in handling difficult situations. Must be familiar with keyboard and typing 25 wpm. Bilingual language skills in Spanish, Arabic, Burmese, Karen, Nepali, or Somali preferred.
EVALUATION:
The evaluation of work performance will be ongoing, and will be carried out by WIC Program Manager and Office Supervisor. It will include evaluating the specific duties and responsibilities of this position description plus employee attitudes and general working behavior. Formal evaluations will be performed as required by the New York State Department of Health, but may be initiated at other times as needed.
Anthony Jordan Health Center reserves the right to revise or change job duties, work sites, and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Salary Description $16.52-$17.66/HOURLY