We are looking for a Tenant Service Coordinator to work with our service team to provide excellent service to our tenants, vendors and employees at the Wayne County Criminal Justice Center.  Join a growing team of hardworking, self-motivated individuals. As an innovative, successful company we believe employees are our best asset. If you possess dynamic leadership capabilities and welcome a challenging position in a fast-paced environment, consider a career opportunity with our organization.

 

Responsibilities:

Greet incoming guests to the property and provide direction as needed Handle all incoming mail according to process and as directed by Property Manager Provide accurate, valid and complete information pertaining to all requests from submittal process through completion Prioritize and resolve customer issues in a timely and accurate fashion Place service calls as required or directed by department head Maintain broad knowledge of company processes, procedures and policies Track and follow up on all outstanding requests while providing exceptional customer service Coordinate maintenance requests for tenants. Utilize property management software system to log and track work order requests. Follow up with vendors/tenants/in-house staff to ensure timely response and resolution of related issues. Assist the property management team with administrative tasks.

Qualifications:

High School Diploma or equivalent education required Qualified candidate must have minimum 1-2 years of experience in a customer service-oriented role and must be able to greet guests with a positive attitude Must be professional in appearance at all times Must be proficient in Microsoft Office programs including Excel, Word and Outlook Candidates should also be well organized and enjoy problem solving Experience and/or knowledge in Zendesk or similar Real Estate/Property Management software preferred but not required