At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Terminal Coordinator is responsible for overseeing the daily fluidity of their respective terminal or territory. Terminal fluidity is driven primarily by prioritizing safety through policy implementation, consistent process management and effective use of all available assets. All employees are required to follow the safety rules associated to their craft to avoid injuries and accidents. The role leads by example in terms of safety compliance and promotes discretionary effort related to rule compliance amongst all employees through awareness and education. The incumbent operates with a mix of unionized employees and managers. Additional tasks include overseeing the process implementation amongst both groups of CN employees with strict adherence to local collective agreements. Assets within Intermodal include reach stacker cranes, gantry cranes, shunt trucks and hitch trucks, all of which are used to unload and load intermodal railcars with a variety of different container sizes that primarily sit on chassis or trailers. The position also ensures management of assets in a way that enables cost effective loading and unloading of Intermodal trains and efficient service to the trucking community that uses CN terminals.  

Main Responsibilities 

Safety and Compliance Management  

Control daily safety requirements  

Validate rule compliance including positive feedback for compliance and appropriate follow-up for non-compliance 

Provide coaching and formal statements 

Placement and Productivity  

Plan placement and monitor productivity on all assets to successfully unload inbound trains and fully load outbound trains for on-time departures 

Staff Management  

Onboard, coach and mentor all employees on process changes and operational requirements 

Trucking Management  

Ensure trucking community is receiving timely service to limit truck driver dwells in the terminal 

Working Conditions 

The role is performed in a 24/7 office environment and work shifts include overnight hours, weekends and holidays. The role is partially performed outdoors in various types of weather and environmental conditions. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.  

Requirements 

Experience 

Terminal Coordination  

Minimum 5 years of experience in an operation environment 

Experience leading a large unionized workforce 

Experience in a 24/7 environment 

Experience directing employees with safety sensitive or safety critical jobs 

Education/Certification/Designation 

Post Secondary Degree with a specialization in Operations or Marketing* 

Valid Driver’s Licence 

First Aid Certification 

*Any designation for these above would be considered as an asset 

Competencies  

Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example 

Cultivates relationships to proactively support customers’ supply chain needs or those that support them 

Collaborates with key internal stakeholders to enable higher productivity 

Inspires others with impactful communications and adapts to the audience 

Leverages feedback and coaching to improve performance 

Makes informed and timely decisions to get things done 

Applies analytical thinking to make recommendations that pursue sustainable performance 

Deals with pressure and change by staying calm to quickly adapt to changes 

Technical Skills/Knowledge 

Understanding of Safety Management principles 

Knowledge of Microsoft Office (Word, Excel, and PowerPoint) 

Knowledge of business and management principles involved in strategic planning, resource allocation and process management 

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.