Territory Manager Requisition ID: 16555 About the Role

Manage service centers, inventories after sales service to ensure timely resolution of customer escalations. Implement the “Sever to Sell” to enhance business for DTH

 

Key Responsibilities

Ensure compliance to policy and processes by the Installation Engineers and  ensure customer SLA are met Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes Ensure closure of Service Request loops & intervene and handle complaints in case of escalations Escalate critical issues to the Area Service Manager Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives Plan field visits to gather & analyze competitor data on quality of services provided Managing the relationship with service franchisees in the assigned territory   Ensure maintenance of adequate inventory level of installation equipment for contingencies Upgrading customers to higher versions  Convince customers for advance service packs 

Experience & Skills

What you need to have Ability to manage escalations  Ensure timely resolutions of issues Problem Solving ability  Partner management skills  Upselling skills Educational Qualifications B.Tech / B.E.   Work Experience 4 - 6 years of experience 1 -2 years ( based on the territory)

For Employees

Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes Ensure closure of Service Request loops & intervene and handle complaints in case of escalations Escalate critical issues to the Area Service Manager Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives Plan field visits to gather & analyze competitor data on quality of services provided Managing the relationship with service franchisees in the assigned territory   Ensure maintenance of adequate inventory level of installation equipment for contingencies Upgrading customers to higher versions  Convince customers for advance service packs 

Org: Airtel

Designation: Territory Manager

Experience: 0-34 years

Position Type: permanent

Business Unit: DTH.Rajasthan

Location: RJ-Jaipur-C Scheme

Department: Operations