Job Title: Territory Service Representative Job Description This role involves acting as the Account Manager for our domestic customers, ensuring that quotations, orders, and shipping documentation are complete, accurate, and timely. As the front line for customer service, you will handle customer care duties including answering phones, taking and entering orders, and managing quote requests. You will work closely with customers to confirm pricing and order details, coordinating with the shipping team to ensure timely delivery. Responsibilities + Process quotation requests received via phone, fax, email, or mail. + Process purchase orders received via phone, fax, email, or mail. + Notify customers with the correct pricing and shipment dates. + Coordinate with customers on necessary document requirements. + Resolve document issues with international customers. + Coordinate with the Stockroom for timely shipment of products. + File all documents in accordance with Carrier’s Export Compliance Manual. + Handle special projects as assigned by the aftermarket supervisor. + Communicate with customers to understand their needs. + Perform necessary follow-up and expediting to ensure on-time delivery. + Assist other Customer Service Representatives with domestic operations when needed. + Provide accurate and timely customer service to ensure client satisfaction. Essential Skills + Customer service + Data entry + Export documentation + Order entry + Excel data entry + Sales + Documentation process + Account management + Vendor management + Order processing + Must be computer literate. + Must be able to speak and act professionally on the phone and in person. + Must be able to write professionally. + Must be able to get along with others in a stressful work environment. + Must be able to multi-task. + Must have a sense of urgency to complete routine tasks and other projects on time. + Problem-solving ability to sort out facts and draw logical solutions. + Initiative to be a self-starter. + Positive attitude to promote the company’s plans, policies, and objectives. Additional Skills & Qualifications + 1+ years of experience in customer service, data entry, export documentation, order entry, Excel data entry, sales, and documentation processes. + Experience with Syspro or similar systems. + Sales support experience is preferred. Work Environment This position involves working in an office environment, seated at a desk in front of a computer and on the telephone for 99% of the time. The remaining 1% involves attending meetings. The company offers opportunities for growth into internal sales positions, along with pay increases, great benefits, and a winning culture. There is also a commission structure in place. + This will be a 6 month contract to hire position + Mon-Fri / 8am-4:45pm About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.