Job Title: Territory Service Representative
Job Description

This role involves acting as the Account Manager for our company's Domestic Customers, ensuring that quotations, orders, and shipping documentation are completed accurately and timely. The position serves as the front line for customer service with statewide customers, handling customer care by answering phones, taking and entering orders, and processing quote requests. The role includes working with customers to confirm quotes or orders and coordinating with the shipping team to fulfill orders on promised dates.

ResponsibilitiesProcess quotation requests received via phone, fax, email, or mail.Process purchase orders received via phone, fax, email, or mail.Notify customers with the correct pricing and shipment dates.Coordinate with customers on necessary document requirements.Help resolve document issues with international customers.Coordinate with the Stockroom for timely shipment of products.File all documents in accordance with Carrier’s Export Compliance Manual.Handle special projects as assigned by the aftermarket supervisor.Communicate with customers to understand their needs.Perform necessary follow-up and expediting to ensure on-time delivery.Assist other Customer Service Representatives with domestic operations when time allows.Provide accurate and timely customer service to ensure client satisfaction.Essential SkillsCustomer serviceData entryExport documentationOrder entryExcel data entrySalesDocumentation processAccount managementVendor managementOrder processing1+ years of relevant experienceComputer literacyProfessional communication skills (phone and in person)Professional writing skillsAbility to multi-taskSense of urgency to complete tasks and projects on timeProblem-solving abilitySelf-starter initiativePositive attitude towards company plans, policies, and objectivesAdditional Skills & QualificationsKnowledge of export documentation is preferredCustomer service skillsExperience with SysproSales support experienceWork Environment

The position involves working in an office, seated at a desk in front of a computer and on the telephone for 99% of the time. The remaining 1% involves attending meetings. The company offers great benefits, a winning culture, and opportunities for growth into internal sales positions, with potential for pay increases and commission structures.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Feb 20, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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