If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This Territory Relationship Specialist will support the P&C Personal Lines Distribution team, providing solutions to agency partners from inbound inquiries and identifying opportunities to help improve their production and profitability.

In addition to experience outlined in the job description, the ideal candidate will have the following skills & experience:

Experience with Personal Lines and comparative rater quoting systemsPrior experience working directly with agents or within an agencyExisting familiarity with the Independent Agency Distribution ChannelStrong customer serviceDesire to move into or further develop a career in Territory ManagementOrganized/strong time management skillsStrong communication skills, both oral and writtenCompletion or active pursuit of PLCS or similar designation(s)

Compensation Grade: F3

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Job Description Summary

At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies to Work For. Check out why others think we’re a great place to work, too, and let us know – can you see yourself at Nationwide?

Our desire to be the insurance carrier of choice motivates our dedication to great products and even better customer service. Success is earned through resourcefulness, a real ability to understand the needs of our distribution partners and their customers and a collaborative approach to work. If you have a competitive spirit, sales swagger, are results-oriented and consider yourself a people person, we want to know more about you!

As a Specialist, you'll be responsible for the relationship with PL distribution partnerships requiring primarily operational support. When appropriate, you will apply re-engagement strategies for select distribution partners where their strategic goals are aligned with Nationwide priorities. It will be important to build and maintain positive relationships with business partners and serve as a liaison across other sales teams.

Job Description

Key Responsibilities:   

Responsible for day-to-day sales management of distribution partners.  

Owns the agency relationship and is the primary sales contact between the agency and Nationwide, including management and coordination of agency communications, newsletters, marketing initiatives, product changes, rates, etc., as well as reporting and any other relevant information necessary for supporting the agency. Communicates exclusively in a virtual manner, using email, virtual meeting software, etc.  

Leverages data and analytics to monitor and analyze book mix, size, retention, profit and recommends appropriate action if profit declines. Promotes self-service activities with assigned agencies to increase utilization.  

Supports agencies by managing agency-initiated assistance such as closing unnecessary agency codes, tracking claims and underwriting issues, following up on requests, etc.  

Works proactively and collaboratively with Underwriting, Services and Claims professionals on issue resolution, such as billing delays, processing errors, etc., and supports general problem-solving for a variety of other agent concerns.  

Manages items requiring extra attention such as underwriting disputes or legal/contract issues as primary point of contact; advances to leadership for review and resolution as appropriate.

Provides agent support around quote creations and systems support.

Effectively leverages tools and resources available to increase operational efficiency (e.g., Salesforce, Seismic, Dashboards, Reports, etc.)

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Manager; individual contributor role.  

Typical Skills and Experiences:   

Education: Undergraduate degree in business administration, insurance, risk management, economics or finance preferred.

License/Certification/Designation: Pursuit of technical insurance designations such as CPCU, CLU or equivalent insurance education preferred

Experience: Typically, five years of experience in insurance, underwriting, sales or services preferred.

Knowledge, Abilities and Skills:   

Manages Complexity: ability to uncover root causes of issues and evaluates risks/benefits of different solution options  

Customer Focus: ability to establish and maintain effective customer/distribution partner relationships  

Ensures accountability: ability to establishes clear responsibilities and processes for monitoring work and measuring results

Situational Adaptability: proven ability of readily adapting personal/interpersonal behavior and adjust in the moment  

Communicates Effectively: strong level communication and presentation skills  

Plan and Align: knowledge of how to break down objectives into appropriate initiatives and actions  

Proven ability to drive results, persuade, collaborate and act with courage

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values:  Regularly and consistently demonstrates Nationwide Values.

Job Conditions:   

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.  

We currently anticipate accepting applications until 02/18/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Territory Specialist - Personal Lines : $70,000.00-$145,500.00

The expected starting salary range for Territory Specialist - Personal Lines : $78,000.00 - $117,000.00