Working in the Employee Platforms (EP) Luxembourg Technology team you'll play a key role in supporting the end user technology and infrastructure environment for the location. You will collaborate with peers across the region where your initiative, innovation mindset and creative problem-solving will drive first class technology delivery. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

 

Job responsibilities

Adhere to EP Service Delivery and Technology Policies, Standards and Procedures to deliver high end users quality of service and to keep secure IT environment. Focus on meeting SLA across Incident, Problem, Change & Request Management processes, timely escalating to the Technology Leads and service owners if needed. Provide high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self-service tools. "Obsess about the customer” Assist Technology Leads in improving productivity resulting in increased cost effectiveness and value. Genuine interest in continuous feedback, learning, and growth opportunities Effective collaboration and communication to achieve common goals and maintain a company standard of excellence Partners with all peers in the EMEA region for troubleshooting and for delivering cross location initiatives. Ensure all tech asset inventories are always up to date and reconciled.

 

 Required qualifications, capabilities, and skills

Minimum 1 year of experience in IT support domain including Desktop support, managing end user services Proficient in both spoken and written English. Ability to work in a multi-task environment, managing interruptions and prioritization Strong client focus - ability to operate at prime customer contact level typically at operational level Ability to identify problems, troubleshoot, and deliver strategic solutions to clients Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security Advanced knowledge in infrastructure projects, operations systems, and data analytics  Good knowledge of Windows OS with the ability to carry out root cause analysis Ability to successfully promote technology self-service culture and tools to the clients Mobile devices management and configuration