Are you interested in making a difference in the community? Are you committed to helping Commonwealth cities and towns hire a well-qualified, diverse public safety workforce? Are you good at paying attention to detail, enjoy working with other people, and looking for a growth opportunity?

The Commonwealth of Massachusetts Executive Department is one of the state's largest employers with over 46,000 employees that span 11 Secretariats and 70 plus agencies. From Accountants to X-ray technicians with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.

The Human Resources Division (HRD) is an agency within the Executive Office for Administration and Finance. HRD provides support to state agencies in all matters relating to the Commonwealth's classification, compensation, benefits, recruitment, training employee development, civil rights, collective bargaining and workers compensation administration.

The Human Resources Division’s Civil Service Unit seeks a detail-oriented team player to work within its Civil Service Unit. This is a great opportunity to work on a team that ensures communities and public agencies have the well-qualified, diverse candidate pool they need to effectively deliver public safety services to their residents and constituents

Civil Service Unit Overview:

The Civil Service Unit within HRD is responsible for testing potential public safety personnel and working with cities, towns, and state agencies to ensure they have a qualified, diverse pool of candidates. Annually, the unit tests over 10,000 potential public safety candidates for a variety of positions, including police and fire, environmental police, and corrections officer candidates.

Duties and Responsibilities:

Professionally collaborate with a variety of people, both inside and outside the Civil Service UnitCollect, analyze, and organize data from applicant tracking system (NeoGov) and Microsoft ExcelRecords exams requested Assist in the Assessment Center process: coordinate delegation agreements, reviewing requests, reviewing forms, reviewing eligibility, generating invoices, sending score notices to candidatesTracks Assessment Center progress steps in a spreadsheetNotifies team members of Assessment Center updatesCreates exam posters for entry level and promotional exam job titlesRun reports out of our applicant testing system (NeoGov), organizes, and present applicant demographicsRun reports out of NeoGov for Freedom of Information Act requestsClassify and combine data using a set of rules Assist in investigating test appealsCreate Education and Experience claims for promotional examsScore Education and Experience for promotional examsCompile, gather and send Answer Sheet Reviews for requested candidatesAssists with the administration of Assessment Centers and computerized examinationsAssists with customer inquiries received by email or phoneIdentify administrative challenges and propose new solutions to improve processes

Preferred Qualifications:

Proficiency in Microsoft Office and Adobe ProExperience with Assessment CentersExperience collaborating with Test Development of Test Administration teamsExperience working with an applicant tracking systemAttention to detail and superior organizational skillsAbility to work independently and as part of a teamAnalytical natureStrong interpersonal skills and critical thinkingClear written and verbal communication skillsWillingness to learnFlexibilityTime management and ability to multi-taskComfort working in a hybrid work environmentInterest in learning about pre-employment testing

Are you interested in making a difference in the community? Are you committed to helping Commonwealth cities and towns hire a well-qualified, diverse public safety workforce? Are you good at paying attention to detail, enjoy working with other people, and looking for a growth opportunity?

The Commonwealth of Massachusetts Executive Department is one of the state's largest employers with over 46,000 employees that span 11 Secretariats and 70 plus agencies. From Accountants to X-ray technicians with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.

The Human Resources Division (HRD) is an agency within the Executive Office for Administration and Finance. HRD provides support to state agencies in all matters relating to the Commonwealth's classification, compensation, benefits, recruitment, training employee development, civil rights, collective bargaining and workers compensation administration.

The Human Resources Division’s Civil Service Unit seeks a detail-oriented team player to work within its Civil Service Unit. This is a great opportunity to work on a team that ensures communities and public agencies have the well-qualified, diverse candidate pool they need to effectively deliver public safety services to their residents and constituents

Civil Service Unit Overview:

The Civil Service Unit within HRD is responsible for testing potential public safety personnel and working with cities, towns, and state agencies to ensure they have a qualified, diverse pool of candidates. Annually, the unit tests over 10,000 potential public safety candidates for a variety of positions, including police and fire, environmental police, and corrections officer candidates.

Duties and Responsibilities:

Professionally collaborate with a variety of people, both inside and outside the Civil Service UnitCollect, analyze, and organize data from applicant tracking system (NeoGov) and Microsoft ExcelRecords exams requested Assist in the Assessment Center process: coordinate delegation agreements, reviewing requests, reviewing forms, reviewing eligibility, generating invoices, sending score notices to candidatesTracks Assessment Center progress steps in a spreadsheetNotifies team members of Assessment Center updatesCreates exam posters for entry level and promotional exam job titlesRun reports out of our applicant testing system (NeoGov), organizes, and present applicant demographicsRun reports out of NeoGov for Freedom of Information Act requestsClassify and combine data using a set of rules Assist in investigating test appealsCreate Education and Experience claims for promotional examsScore Education and Experience for promotional examsCompile, gather and send Answer Sheet Reviews for requested candidatesAssists with the administration of Assessment Centers and computerized examinationsAssists with customer inquiries received by email or phoneIdentify administrative challenges and propose new solutions to improve processes

Preferred Qualifications:

Proficiency in Microsoft Office and Adobe ProExperience with Assessment CentersExperience collaborating with Test Development of Test Administration teamsExperience working with an applicant tracking systemAttention to detail and superior organizational skillsAbility to work independently and as part of a teamAnalytical natureStrong interpersonal skills and critical thinkingClear written and verbal communication skillsWillingness to learnFlexibilityTime management and ability to multi-taskComfort working in a hybrid work environmentInterest in learning about pre-employment testing

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.