**Overview** Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning. Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential. Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries. The VSI department in Pearson VUE interface with internal staff, test centre staff and sponsors to investigate and report compliance within the Pearson VUE Testing Channel. The appointed individual will be responsible for managing global program, work with international vendors, improve process efficiency and ensure test centres adhere to the minimum agreed standards of quality and security as prescribed by Pearson VUE and its clients. **Key Responsibilities** + All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility. + All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint. + Work closely with international vendor to monitor progress on global projects + Identify areas of opportunities and take initiatives to improve process efficiency. + Ensure that security standards are maintained and that security objectives are being met or exceeded. + Be an ‘expert and spokesperson’ to all internal parties, to raise internal awareness and mindshare of the quality message. + Proactively own the effective resolution of security issues + Develop, maintain and communicate efficient security processes to relevant parties. + Work under minimum supervision and act as an escalation point for global project, work with the vendor and channel quality to resolve issues. + Proactively work on improving the security control via new internal processes as well as new external security awareness measures. + Highlight any additional opportunities and possible quality, security or Health & Safety trouble areas to the reporting manager. **Key Activities** + Web Monitoring-Review websites, twitters, you-tubes, forums and other social media platform flagged for suspicious content/activity for key PVUE client as per predefined criteria and tag them for client action as applicable. + Co-ordinate with stake holders to ensure timely action on sceptical web-links + Work on various global security projects to monitor security standards at testing centres through video monitoring, eye glass inspection, remote surveillance etc + Extensive use of data analytics for investigating flagged test centres as per defined process and reporting key observations to the reporting manager. + Closely work with manager in supporting new global projects/initiatives. + Closely monitor target achievement and budgetary expenses. + Generate weekly, monthly and quarterly reports indicating individual performance. + Run Integrity shop reports to monitor the testing centre performance and implement corrective actions if necessary. + Provide input for the Channel newsletter. + In conjunction with your Team, discuss and decide on how to improve the Integrity shop program and to make it more robust and inclusive. + Work with global vendor and global channel security/quality for implementing various process improvements. + Proactively provide ideas to improve integrity shop processes and procedures to enhance quality and security standards at test centres. + At all times, throughout all tasks, request support, guidance and assistance as required from colleagues and manager. + Effective and timely completion of objectives, reviews, reporting and accurate administration as required by manager. + Continual Improvement. **Essential Experience & Qualifications** + Very Good working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages. Vocational experience in a similar environment. + Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data. + Ability to take responsibility for actions, a self-starter who can work well in a dynamic environment. + Prioritization skills and experience of dealing with multiple projects in a structured way. + Experience in vendor management. + Experience in a customer facing environment, where ensuring high levels of customer satisfaction is essential. + Ability to establish rapport and deal with people at varying levels, both internally and externally. + Good communication skills, both written and oral. + Ability to work in a team structure. **Desirable Experience & Qualifications** + Bachelor Degree or equivalent experience in related fields + Should have a minimum of 2-3 year work experience. **Working Arrangements** + Some travel (within India or overseas) may be required. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** TESTING CENTER **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** **Req ID:** 18644