Step into the role of Vice President in the Business Management Office's Employee Readiness team and help lead the charge in shaping strategic and operational solutions for a global testing organization. You'll develop, enhance and align employee readiness programs with the organization's strategic goals, ensuring innovative and scalable solutions. Use your ability to assess data, policies and practices to uncover process enhancement opportunities. Collaborate with stakeholders including peers and senior leadership to drive employee-focused initiatives and make a lasting impact across the firm! As a Vice President within the Business Management Office Employee Readiness team, you would be responsible to define and implement strategic and operational solutions related to organizational support in a global and dynamic testing organization; ensuring alignment of employee readiness programs with the organizations strategic goals. This role involves the assessment of policies, procedures and practices to identify process enhancement opportunities and ensure innovative and scalable solutions are developed and adhere to requirements and timelines. This role is involved with Internal Quality Review, Process & Program Oversight, Technical Assessment and Solutions, among other employee-focused initiatives and will include interaction and collaboration with Senior and Executive Leadership across the Firm. **Job Responsibilities:** + Lead the design and implementation of comprehensive programs and strategies in support of employee readiness. + Create and execute centrally managed, structured, and repeatable programs and processes to maximize timely and effective governance and execution. + Work collaboratively with cross-functional teams, including IT, Operations, Communications, Compliance, and Legal, to thoroughly analyze information and develop innovative solutions. + Apply executive-level problem-solving skills to tackle complex challenges related to employee readiness. + Generate and leverage executive insights to prepare and deliver management reports and presentations on strategic planning, activities, trends, and outcomes to leadership teams. + Oversee the monitoring and tracking of processes and initiatives, ensuring all stakeholders are kept informed and updated. + Conduct root cause analysis to identify underlying issues and related impacts, and work with stakeholders to define and implement effective and efficient solutions. + Exhibit thought leadership and promote a culture of excellence, accountability, and continuous learning. + Build and sustain strong relationships with peers and key stakeholders. **Required qualifications, skills and capabilities:** + Proven ability to effectively manage multiple projects and tasks, while delivering results in a timely and cost-effective manner + Ability to logically challenge status quo and demonstrate a mind-set always seeking ways to enhance processes that improve the stakeholder experience + Highly organized and detail-oriented with extensive experience in operations, quality review, analytics, process development, oversight and other employee readiness initiatives + Ability to define and influence the outcome of large and small scale initiatives + Ability to synthesize large amounts of data and formulate appropriate conclusions; understanding root cause / identifying deficiencies and recommend solutions + Ability to make subjective and informed decisions based upon data, influence stakeholders and justify decision making + Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams + Adapt to changing priorities, work with tight deadlines + Strong technical skills and business acumen related to data management + Strong analytical and problem-solving skills Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** Chicago,IL $104,500.00 - $165,000.00 / year