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Need someone who has worked in healhtcare and person has to have 10 out of 10 communication skills or they will not be considered for the role at all.

 

Key responsibilities:

 

Support end users Understand end user challenges and provide empathy Capture thorough, detailed documentation into a central database about end user support issues Provide continual communication with end users throughout the issue resolution process Represent the needs of the end users during internal meetings Partner with the Product Manager to own the set of all open issues and facilitate prioritization and resolution processes Coordinate all activities needed to resolve end user tickets

 

Troubleshoot technical issues Research and fully understand all aspects of an issue Document the issue and impacts diligently Identify the root cause across software, hardware and/or network, liaising with any necessary technical resources Escalate for additional technical troubleshooting as needed Ensure that resolution is reached

 

Provide quality assurance through testing Work as part of a team to plan appropriate testing for software releases and production changes, ensuring that highest areas of end user risk are addressed Partner with technologists to help expedite testing at the earliest possible point during the change lifecycle Author and execute test scripts