Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for accurate and timely test development and execution and/or supporting operational and administrative activities related to the end to end test execution process. Key responsibilities of the job include executing high quality testing in accordance with the test script, documenting and escalating defects, preliminary reporting and analysis of results, and collaborating with Compliance and Operational Risk officers and/or Front Line Unit (FLU) process owners on the identification of themes and trends at the Front Line Unit (FLU), control function and Enterprise level.

Responsibilities:

Conducts independent testing on a team in support of coverage needs identified by Compliance and Operational Risk officers and/or Front Line Unit process owners, inclusive of transactional, qualitative, onsite, employee quality review, and surveillance testing

Identifies, documents, and escalates defects identified during testing, working closely with Compliance and Operational Risk officers and/or Front Line Unit process owners to validate preliminary results

Collaborates with Compliance and Operational Risk officers and/or Front Line Unit process owners on the identification of themes and trends at the Front Line Unit, control function and enterprise level

Manages the quality of the end to end execution process in accordance with the Independent Testing Enterprise Policy and Standard

Supports the test development process as applicable depending upon the complexity of the testing

Interacts with internal and/or external contacts to identify, research, analyze, and resolve complex problems

Skills:

Adaptability

Attention to Detail

Collaboration

Monitoring, Surveillance, and Testing

Problem Solving

Data Privacy and Protection

Influence

Issue Management

Reporting

Underwriting

Interpret Relevant Laws, Rules, and Regulations

Quality Assurance

Team Overview: 
Enterprise Independent Testing (EIT) Consumer Banking Testing (CBT) is responsible for Consumer testing aligned to Retail, Preferred, Small Business, Global Consumer Operations, and Consumer Global Compliance and Operational Risk. EIT has established itself as the enterprise utility to test all end-to-end processes on behalf of Second Line of Defense, Frontline Units (FLUs) and Control Functions (CFs), enabling more efficient and effective testing. EIT is transforming the way testing is built and executed with digital transformation, implementing automation, and leveraging cutting edge Artificial Intelligence/Natural Language Processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia and Latin America as well as Global Business Services (GBS) associates. 

This job is responsible for accurate and timely test execution and/or supporting operational and administrative activities related to the end-to-end test execution process. Key responsibilities of the job include executing high quality testing in accordance with the test script, documenting and escalating defects, preliminary reporting, and analysis of results, and collaborating with Compliance and Operational Risk officers and/or Front-Line Unit (FLU) process owners on the identification of themes and trends at the Front-Line Unit (FLU), control function and Enterprise level. 

Role Overview: 
As a Testing Specialist II, main responsibilities include: 

Accountable for accurate and timely test execution 

Execute testing requiring administrative judgment in the execution of complex testing according to the determined scope 

Independently identify risk defects and root cause for finding placement and details defects 

Examine loan documentation for accuracy and completeness 

Provide training and direction to more junior staff as appropriate 

Elevate errors and recommends enhancements as appropriate  

Review reversal requests/arbitration appeals as well as analyze results 

Work special projects as necessary 

Subject Matter Expert (SME) on appointed tests collaborating with business partners, etc. 

Perform Quality Assurance Testing 

Contributes to Test Development Intakes as needed, including test script edits and pilot testing 

Create and submit redlined test scripts for Simple Path processing 

Point-of-contact for Support Lead or assist Testing Lead when needed

Required Education & Experience:

Bachelor’s Degree or equivalent experience

Minimum 5 years’ experience in residential loan underwriting including Conforming, Nonconforming, HELOC, Custom, FHA and VA  

Required Skills: 

Delegated senior mortgage underwriter 

Applies critical thinking and connects the dots on how processes relate to one another. 

Drives Operational Excellence  

Acts with Courage and Conviction 

Strong written, verbal and delivery skills. 

Strong Partnership and Influencing Skills 

Attention to Detail 

Adaptability 

Collaboration 

Problem Solving 

Organized and able to multi-task in a fast-paced environment 

Ability to think independently, solve complex problems, and suggest solutions. 

Ability to test across multiple lines of business 

Sees opportunities, risks, and connections while engaging with others across different functions and connecting the dots across the organization 

Proficient in the Microsoft suite with an emphasis on excel 

 
Desired Skills: 

Interpret Relevant Laws, Rules, and Regulations 

HUD DE and VA LAPP/Automatic Certifications preferred. 

Shift:

Hours Per Week: