Job Posting Title:

Texas Parents Member Associate

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Hiring Department:

Texas Parents Association

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jan 20, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

Provide seamless administrative support of Texas Parents Association memberships with a focus on membership processing, reporting, retention of existing members, and member and partner relations

Responsibilities

Process Texas Parents Association supporting levels of membership including entering and maintaining accurate member information into the database and VIP systems both manually and by downloads. Act as the first point of contact for member assistance for online inquiries and incoming phone calls.Provide the highest standard of customer service in person, over the phone, and via email, acting as primary point of contact. Represent the department well by speaking knowledgeably and composing professional written responses with concise language and proper grammar. Advise, counsel, reassure and problem-solve for parents contacting the office. Assist parents within the University's complex structure, culture and systems, and policies and procedures to reach desired outcomes. Proactively acquire institutional knowledge that will aid in assisting the parent and family constituency.Coordinate Family Orientation membership sign-up stations, train Family Orientation Student Leaders on use of the online sign-up system and database as well as the membership structure and offerings. Educate volunteers on membership fulfillment responsibilities and troubleshoot any technical problems.Facilitate the membership renewal program, administering strategies developed to encourage member retention and to foster a sense of community.Cultivate and maintain campus and vendor partnership relations to enhance member benefit offerings. Cold call and act as point of contact with local hotels to establish Family Orientation hotel options and membership benefits. Administer the stewardship program. Ensure all donors receive a personalized thank you from Texas Parents.Create, maintain, analyze, reconcile and ensure accuracy of various departmental reports including, but not limited to, a Constant Contact email bounce report, membership weekly, online and Family Orientation sales reports.   Serve as a contributing staff member in a team-centric and collaborative environment, functioning capably in a dynamic, fast-paced office, create and maintain standard operating procedures for assigned processes and procedures. Serve as an essential worker, and occasionally report to work, either in-person or remotely, during times of emergency closures. Substitute for other staff as necessary. Keep abreast of current events as they pertain to students and their families, and perform other tasks as assigned.

Required Qualifications

Bachelor’s degree and one year of experience applicable experience, or High School graduation or GED, and five years of clerical experience, including one year of experience at the Administrative Assistant level. Ability to pay great attention to details and maintain accuracy in a data entry-based position. Established working knowledge of Microsoft Office, specifically Excel and mail merge. Excellent organizational skills, written and verbal communication skills. Ability to provide the highest standard of customer service. Ability to work independently and as part of a team. Ability to problem solve and think critically.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor’s degree. Bilingual in English and Spanish. Direct experience related to job responsibilities. Knowledge of student programs, organizations and activities at The University of Texas at Austin. Knowledge of UT Austin’s offices, structure, policies and procedures, history and traditions. Experience selling and processing memberships. Experience using membership database systems, Constant Contact and UT’s VIP system. Experience answering customer service centric questions by phone and email. Experience working with volunteers and training student staff. Cold calling experience.

Salary Range

$44,000 + depending on qualifications

Working Conditions

Work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. Lifting and moving (membership benefit items), reaching, pushing, pulling. Work under stress, under deadlines, as a team member, independently, in a shared office space with interruptions and with overlapping projects.

Work Shift

Work location is on the main University of Texas at Austin campus. Standard work hours are Monday – Friday, from 8am – 5pm. Work additional hours during peak times, including early mornings, evenings and weekends, especially during the summer months during Family Orientation. Regular and punctual attendance at the workplace required. Must be eligible to work in the United States on a full-time basis for any employer without sponsorship. Position is non-exempt classified.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisorLetter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.