Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries— a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What We Need:

We are seeking an Analytics Consultant to assist and eventually lead the design, configuration, and implementation of text, speech, and social analytics models globally, supporting our customers' program goals and business objectives.

As an Analytics Consultant with Forsta, you will:

Utilize Forsta Genius® and other tools to query unstructured data, design and implement categorization models, apply sentiment engines, and develop reports that automate the analysis of unstructured data, enabling clients to deliver actionable insights.Collaborate with Sales, Pre-Sales Engineering, CX Consulting, Program Management, and Product Management to support client acquisition and growth.Participate in client needs assessments, scoping, kick-off presentations, categorization framework work sessions, and client Analytics Check-ins.Contribute to the design and improvement of internal work processes across the analytics team.Conduct in-depth quality assurance testing and improvements for categorization alignment, coverage, precision, recall, and reporting. Perform sentiment auditing and tuning as needed.Provide pre- and post-implementation client consultation, including data file structures and formats, report insights and navigation training, and ongoing model maintenance.Offer Genius training to clients as needed.

QualificationsBachelor’s degree or higher in an analytical or business-related subject, (e.g., marketing/market research, NLP/NLU/NLG unstructured data analytics, linguistics, computer science, statistics, or equivalent experience).Mastery of English language and grammar required.2+ years' experience with applied programming / Boolean expressions required.2+ years' experience in a similar role required.Experience with market research, customer/employee/patient experience is a plus.Experience across multiple industry verticals and business horizontals is a plus.

-Technical Skills:

Working experience analyzing unstructured text via categorization/classification and sentiment application.Demonstrated linguistic, analytical, and critical thinking skills.Ability to apply basic statistical concepts such as distributions, statistical significance, sampling, correlation, regression.Experience with GenAI/LLM prompt engineering is a plus.Proficient with Microsoft Office suite.

-Communication Skills:

Ability to clearly convey technical and analytical concepts to clients, vendors, and internal team members verbally, in live presentations and in writing.Demonstrate tact and diplomacy in internal and external interactions and possess foundational skills in the areas of negotiation and conflict resolution.Ability to work as part of a cross-functional global team with support and sensitivity for diverse cultures.Demonstrated initiative, collaboration, assistance, flexibility, and adjust personal style to cultivate productive relationships.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.