Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Third Party Relationship Manager, you will enable USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience. Residing in Global Sourcing and Procurement (GSP), this role requires continuous engagement and collaboration with other third-party roles as defined by the enterprise 3rd party risk management standard.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is not available.
What you'll do:
Responsible for ongoing monitoring of multiple third-party relationships
Execute the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship
Leverage working knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and manage existing and emerging risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements
Facilitate activities across Procurement, Information Security, Compliance, etc. to drive the execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc
Ensure termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party
Identify, monitor, and manage action plans to address risk and performance issues/findings
Follow approved escalation processes to ensure timely issue resolution and completion of action plans
Assist leadership in preparing responses to regulatory inquiries involving assigned relationships
Partner with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement, and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end- to-end USAA and third-party execution)
Ensure contract documentation accurately reflects products/services provided via assigned third-party relationships and monitor third-party’s ability to deliver against contractual requirements and service level agreements
Support the development of key performance indicators
Foster effective collaborative partnerships with third-party suppliers and internal clients to include facilitating management routines and documenting conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc
Support other third-party relationship managers to ensure compliance (e.g. ongoing monitoring support, site visits, due diligence assessments, etc)
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
What you have:
Bachelor's degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
4 years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry
2 years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc
Proficient knowledge of relevant business process(es) and regulatory compliance requirements
Proficient knowledge of supply chain management
Knowledge in project management, budget control, contract management, and analyzing and interpreting data
What sets you apart:
6+ years experience managing 3rd party vendors/suppliers
Experience using Salesforce
Experience using Microsoft Office Suite, specifically Excel, PowerPoint, and SharePoint
Experience developing key performance indicators (KPIs)
Experience creating mitigation plans to assist with resolving identified deficiencies in a 3rd party controls environment
US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $77,120.00 - $147,390.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.