JOB SUMMARY

Sell or print tickets for shows and make dinner reservations for packages. Sell tickets to other shows using Ticketmaster. Make sure all guests have a positive experience while attending our show.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Sell show/dinner tickets, print reservations and assist supervisor in loading shows Make sure all problems are solved in a quick and professional manner Ensure the safety of all guests Assist in the direction of guests to various locations and aid casino personnel with VIP guests Deal with challenging situations Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned  Keep track of supplies, selling and restocking retail, tracking daily sales of tickets, restaurants, retail, Silver Legacy and Ticketmaster, checking group information and booking reservations

KNOWLEDGE, SKILLS, AND ABILITIES

Must have the ability to provide our guests with excellent customer service, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests Must possess computer knowledge, ticketing knowledge and good English communication skills  Must have the ability to deal with customers daily Must be self-motivated Must be able to handle money Must have good phone skills Ability to deal with stressful situations Ability to stand for long periods of time Must have the ability to use logical deduction to solve problems Must be friendly, outgoing, professional and a good communicator High School diploma or equivalent

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Hectic Box Office and Information Desk Non-smoking showroom Work may be performed in an area, which may be unusually noisy and crowded Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high Normal sense of smell, touch, sound and vision range  Eye/hand coordination and manual dexterity  Work area is subject to variable temperatures May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.