Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to Pine Mountain Ski & Golf Resort, featuring our Upper Peninsula Premium 4-star all-season destination located in Iron Mountain, Michigan. Located less than 3 miles from Ford Airport and US route 2 you will enjoy easy access to numerous activities including top rated skiing with miles of some of the best groomed ski runs in the Midwest for every level of skier and snowboarding. Overview The Ticket Desk Attendant is responsible for stellar customer service regarding winter activities in the Ski Department. Daily tasks include face-to-face customer interactions, as well as over the phone, season pass product issuing, special program sales and queries, and balancing the cash drawer. This position will also assist the Cashier’s Office from time to time with lift ticket and rental sales, and ticket redemption. Position will begin early November and ends Late March. Essential Functions Greets guests and members in a friendly, professional manner. Consults with guests/members with a focus on providing exceptional customer service and resolving their needs. Fields and manages in-person and on-phone interactions following proper protocol. Adheres to policies when processing or issuing Season Passes, Buddy Tickets and any other ski products sold. Addresses Special Program queries and sales. Ensures all communications are responded to correctly and in a timely manner. Balances the cash drawer. Ensures 100% accuracy when processing financial transactions. Handles lift ticket and rental sales and ticket redemption. Takes on additional duties and tasks as may be assigned. Qualifications Previous customer service experience preferred. Must be adaptable and willing to learn, grow and improve. Must maintain a high level of energy and enthusiasm on the job. Must be able to work irregular hours including weekends and holidays. Must be able to lift and carry 50lbs or less. Must be able to go up and down stairs and ladders.