POSITION:                       Ticket Scanner                                                         

DEPARTMENT:              Guest Services                                            

REPORTS TO:                 Guest Services Staffing Supervisor                                                

FLSA STATUS:                Hourly/Non-Exempt                                                 

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Ticket Scanner for ASM Global/Mercedes-Benz Superdome | Smoothie King Center | Champions Square.

Essential Duties and Responsibilities

Greet each guest with a warm smile and a friendly greeting (i.e., “good afternoon” or “welcome to the Superdome”)Familiarize yourself with the ticket system for each event, including special passes or credentials that are to be honoredGive general directions pointing guest to the appropriate area (i.e., “your seats are in the Terrace; please take the escalator to the top-level”)Grant admission to each guest who presents a valid ticket, pass, or credentialDeny admission to anyone who is unauthorized or without ticketsKeep the lines of guests moving rapidlyIf you see a guest entering the building smoking, advise them that they need to extinguish the cigarette, and smoking is permitted only in designated smoking areas.  They may smoke at Gates B, D, F, and HAll other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 18 years of ageMust successfully pass a criminal background checkExcellent communication skillsAble to read and understand written EnglishAble to distinguish colors of different credentialsAble to stand for long periods of time, up to 6 hours, and the ability to climb stairsAble to tolerate various weather conditions (i.e., heat, cold, dampness, etc.)Able to work nights, weekends, and holidays as needed

Education and/or Experience        

High School diploma or equivalent1-2 years customer service or retail experience required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.