POSITION: Ticket Seller Supervisor DEPARTMENT: Box Office FLSA: Hourly, Non-Exempt, Part-time Essential Duties and Responsibilities + Provide professional communication between promoters, public, box office staff and venue staff + Assist the daily operations as outlined in the ASM box office manual + Coordinate event information between promoters, facility personnel, box office staff and ticketing company in a timely manner + Prepare and presents final box office statements to promoters, directors, finance and event manager with related backup paperwork for each event + Assist in completion of daily reconciliation and closing reports as required + Supervise box office operations at various venue locations + Supervise, and instruct staff on the Ticketmaster and APEX ticketing systems along with other aspects of box office operations + Assist or sell tickets as needed at the box office windows or internally + Open and Close box offices for daily ticket sales and events + Assist in processing ticket requests as needed + Daily balancing of cashiers, maintaining records of cash received, credit cards and cash banks + Submit daily bank deposits + Other duties as assigned Qualifications + Strong problem-solving, organizational, & multi-tasking skills + Excellent customer service and teamwork skills + Manage staff and maintain all box office policies and procedures + Must possess working knowledge of the Ticketmaster and AXS ticketing computer systems + Must comprehend and use bookkeeping and standard accounting/cash handling practices + Ability to assist customers with phone/app maneuverability + Must operate personal computers using Windows and various Microsoft software + Ability to work independently with minimal supervision + Must meet ASM credit guidelines Education and Experience + Knowledge of supervisory principles and practices + Must have one year of Box Office experience + Ticketmaster system experience required + Must have basic knowledge of Box Office operations Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. + Office environment + High noise level + Exposure to the weather conditions + In and out of doors several times a day + Exposure to heat and cold, dust, pollen, fumes + Hours include Days, Nights & Weekends + Travel between facilities locally may be required NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Apply at: https://www.jaxevents.com/p/about/employment External Link: Recruiter: Sonya Brown ASM Global Jacksonville 300 A. Philip Randolph Blvd Jacksonville, FL 32202 Applicants that need reasonable accommodation to complete the application process may contact 904-630-3900 ASM/SAVOR is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.