POSITION: Ticket Seller Supervisor

     DEPARTMENT: Box Office  

     FLSA: Hourly, Non-Exempt, Part-time

                                               

     Essential Duties and Responsibilities

Provide professional communication between promoters, public, box office staff and venue staffAssist the daily operations as outlined in the ASM box office manualCoordinate event information between promoters, facility personnel, box office staff and ticketing company in a timely mannerPrepare and presents final box office statements to promoters, directors, finance and event manager with related backup paperwork for each eventAssist in completion of daily reconciliation and closing reports as requiredSupervise box office operations at various venue locationsSupervise, and instruct staff on the Ticketmaster and APEX ticketing systems along with other aspects of box office operationsAssist or sell tickets as needed at the box office windows or internallyOpen and Close box offices for daily ticket sales and eventsAssist in processing ticket requests as neededDaily balancing of cashiers, maintaining records of cash received, credit cards and cash banksSubmit daily bank depositsOther duties as assigned

   Qualifications

Strong problem-solving, organizational, & multi-tasking skillsExcellent customer service and teamwork skillsManage staff and maintain all box office policies and proceduresMust possess working knowledge of the Ticketmaster and AXS ticketing computer systemsMust comprehend and use bookkeeping and standard accounting/cash handling practicesAbility to assist customers with phone/app maneuverabilityMust operate personal computers using Windows and various Microsoft softwareAbility to work independently with minimal supervisionMust meet ASM credit guidelines

  Education and Experience

Knowledge of supervisory principles and practicesMust have one year of Box Office experienceTicketmaster system experience requiredMust have basic knowledge of Box Office operations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Office environmentHigh noise levelExposure to the weather conditionsIn and out of doors several times a dayExposure to heat and cold, dust, pollen, fumesHours include Days, Nights & WeekendsTravel between facilities locally may be required

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Apply at: https://www.jaxevents.com/p/about/employment

External Link:

Recruiter: Sonya Brown

ASM Global Jacksonville

300 A. Philip Randolph Blvd

Jacksonville, FL 32202

Applicants that need reasonable accommodation to complete the application process may contact

904-630-3900

ASM/SAVOR is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.