JOB SUMMARY:

The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Provide a high level of customer service to anyone who comes into our sportsbooks  Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board  Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner  Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed  Communicate and promote our menu of sports betting options to customers  Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards  Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

The ability to sit/stand for extended periods at a time  Must have basic computer knowledge (Email, MS Excel, internet, etc.)  Must be 21 years of age or older    obtain a gaming license  Must have 1+ years of cash handling experience  High level of customer service  Effective communication skills, both written and verbal  Ability to do simple math  Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board  Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members  Self-starter attitude who shows initiative High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Must be able to stand for extended periods of time  Must be able to lift, pull, or push 25 lbs.  Must be able write for extended periods of time  Must be able to twist, bend, or reach with no significant boundaries  This position may be exposed to a smoke-filled and noisy environment  

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.