Kforce has a client that is seeking a Tier 1 Help Desk Analyst in Chantilly, VA. Key Tasks: * Login to daily training call * Be logged into ACD by 0800 daily ready to take calls until 1700 and ready to work unless otherwise directed and remain on the designated status given by supervisor * Answer phones * Create, log support tickets in CRM tool (ServiceNow) for each phone call, email, request for assistance with requisite details * Escalate tickets to Tier II or other applicable support group * Respond to customer inquiries using CRM tool (ServiceNow) regarding: GRFP Panels; Password resets; SharePoint; Zoom; Hardware Related audio and video issues; Reviewer login support; Reviewer orientation support * Testing and validation as needed * Technology Testing * Attend daily training * Coordinate with Command Center Lead for Lessons Learned and additional support documentation * Attend and complete all VP Facilitator and Program Director trainings and end-to-end testing sessions