Tier 1 Help Desk Support Dallas, Texas **Hybrid** Contract $15/hr - $20/hr A top-performing labor brokerage company specializing in installation services for retailers and manufacturers is expanding its team. Committed to delivering high-quality solutions, the company focuses on enhancing products such as doors, windows, siding, and kitchen appliances through expert installation services. They are looking for a Support Technician to manage Tier 1 and Tier 2 tickets and troubleshoot service incidents using the appropriate ticketing systems. The ideal candidate should have experience with Windows, Mac, Active Directory, computer hardware, and Microsoft applications. This is a contract-to-hire position based in Grand Prairie, TX, requiring onsite work 4–5 days per week. The hourly pay ranges from $15 to $20. **Required Skills & Experience** + A high school diploma or equivalent is preferred. + Experience in customer service within a call center setting. + Prior help desk or technical support experience is a plus. + Proficiency in diagnosing and resolving issues with Office 365 applications. + Ability to install and troubleshoot various software programs. + Experience configuring and maintaining internet browsers. + Familiarity with supporting mobile applications. + Solid understanding of Microsoft Office products. **Desired Skills & Experience** + Certifications in Microsoft O365 or Azure are advantageous. + Strong verbal and written communication abilities. + Ability to collaborate effectively in a team environment. **Compensation** + Hourly pay between $15 and $20. **You will receive the following benefits:** + Medical Insurance + Dental Benefits + Vision Benefits + 2 weeks paid PTO + 401(k) 5% match Applicants must be currently authorized to work in the United States on a full-time basis now and in the future **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Zoe Zinser **Specialization:** Technical Support