The success Manatt's, Inc., enjoys today in the construction industry started 75 years ago. Back then, it was one man, one truck, and now our team of employees numbers more than 750 strong. We have dozens of ready-mix and asphalt production facilities around the state of Iowa. Our massive fleet of dump and ready-mix trucks serves thousands of job sites every year. In addition, our concrete and asphalt paving divisions, along with our various other crews, complete hundreds of projects every season.

We have an immediate opening in our Brooklyn, Iowa Office for a Tier 1 Support Technician.

The IT Tier 1 Support Technician reports to the IT Operations Manager and is a member of the IT Operations Team. The Tier 1 Support Technician position will be responsible for taking incoming requests for support via phone and email by gathering information from the end user, creating a trouble ticket and performing first level remediation actions including repair, replacement and installation of equipment, incident escalation and ticket resolution.

The Tier 1 Support Technician directs and trains community-based technical resources and assists them with the resolution of a wide range of service issues, such as connectivity and device configuration, and maintenance and operation. The Tier 1 Support Technician may travel to service endpoints and participate in formal and informal quality improvement and skills development activities and share technical problems and solutions with other members of the Service Support Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Analyze and evaluate reported problems, take responsibility for resolution, and prevent recurrence. Serve as single point of contact (not a single point of resolution) to customers through to problem resolution. Coach and train other employees on proper access and use of desktop systems and mobile devices. Maintain technical documentation related to the IT department. Modify and create knowledge base entries. Monitor and maintain IT asset inventory. Create network, email and additional accounts in accordance with submitted request ensuring accuracy of accounts. Attention to detail is paramount. Follows Tier 1 Support policies and procedures and provides timely response to incidents assigned to them in the ticketing system. Installs, configures, maintains, upgrades, repairs and replaces mobile devices, desktop components, peripherals, monitors, phones, OS/Applications software, and interfaces, including transmitters, cabling, and communication outlets under the direct supervision of the Network Team. Serves as the primary asset management coordinator. This will include inputting and maintaining required equipment in the asset management software.  As well as manually tagging all equipment. Supports a clean and tidy workplace for configuring, maintaining, repairing and packing equipment. Completes project tickets and participates in departmental and inter-departmental project teams and committees regarding planning, purchasing and implementing information technology devices and services. Demonstrates flexibility and capacity to adapt and learn in a dynamic work environment. Ensure compliance with applicable laws and regulations as well as company policies and procedures and follow an effective internal controls environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.             

Knowledge, Skills and Ability

Desired Technical Skills:

Attention to service excellence Experience handling telephone support. Effective time management skills required to maintain and balance daily workload along with project-based work. Working knowledge of electronic systems, mobile devices, and audio-visual hardware. Working knowledge of computer systems, peripherals, and communication hardware. Working knowledge of computer networking and cabling infrastructure. Working knowledge of application software to assess problems in the execution of applications. Ability to work independently and in a team to achieve predetermined goals and meet deadlines. Understanding of security impacts of end user requests and ensure adherence to company guidelines. Incident management/ticketing software. Microsoft Office 365 experience. Active Directory experience. Remote Desktop, TeamViewer, VNC or other remote-control tools. Knowledge of best practices for handling and addressing malware, phishing, and virus exposures. Ability to work under minimal supervision, under own initiative and motivated to acquire new knowledge and learn new skills. Strong interpersonal skills – ability to communicate with all levels of customers, vendors, and IT resources. Excellent problem solving and escalation skills. Strong desire to learn. Technical certification such as A+, HDI, ITIL, Network+, MCITP, MCSE, is a plus. Physical Labor Requirements include ability to lift 50 pounds

Education and/or Experience                                                    

High school diploma or general education degree (GED).

Language Skills                                                              

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Skills                                                      

Ability to add and subtract.

Reasoning Ability                                                          

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Certificates, Licenses, Registrations:

Must have a current and valid driver’s license.

Other Qualifications

Acceptable driving record

Excellent work ethic

Ability to apply common sense understanding to carry out details.

Ability to work well with others in a group or one on one setting.

Benefits

Health Insurance Dental Insurance Vision Insurance Life and AD & D Insurance 401K Retirement Plan Short Term Disability Insurance Flex Plan Wellness Program Paid Holidays Paid Time Off

To learn more about Manatt's, Inc. visit www.manatts.com

 

Accessibility: If you need help accessing this page, please contact:
Phone: 641-522-9206 Ext. 228
Email: susane@manatts.com
All applications must be answered in English.
We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese