Duties and Responsibilities:

Tier 2 technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. 80% of this role will be focused on Supporting MDM request\incidents. The other 20% will respond to Desktop Support surge items as needed.



· Will require flexible weekend and/or evening shift work.

· Manage customer support requests, escalating as appropriate and follow up to resolution

· Provide technical support for all mobile device issues via ServiceNow, telephone, email, and walk-in

· Provides resolution to commonly known issues

· Logs call all issues into the incident management system (ServiceNow) and escalates the calls and issues to Tier 3 support when necessary

· Assisting with Stock Inventory Management and reconciliations

Address other DSS duties as assigned from time to time by management.

This position's salary is between 25-30/hr dependent on years of experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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