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Required Skills:

-At least 2 years experience troubleshooting Office 365 (One drive, Outlook, etc)

-At least 2 years experience troubleshooting Zoom

-At least 2 years experience troubleshooting Box

-At least 2 years experience using ServiceNow ticketing system

-Exceptional customer service and willingness to learn

-Sense of urgency to solve technical issues

Desired Skills:

-Bilingual (Spanish/English)

Description of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a reliable Tier 2 Integrated Solutions Analyst to join our higher education client's team. The ideal candidate will have strong proficiency in troubleshooting Microsoft 365 systems, Zoom, and Box using ServiceNow ticketing system. Strong organizational skills, a positive customer service attitude, and the ability to work both independently and as part of a team are essential for success in this role.

TFTL1404035-MR_1737984892 To Apply for this Job Click Here