Kforce has a client in Fairfax, VA that is seeking a Tier 2 Support Specialist. Responsibilities: * The Tier 2 Support Specialist will provide polite, friendly, professional, and courteous customer service at all times * Work through various types of technical and customer service issues and ensure customer satisfaction * Performs installations, upgrades, configuration, and troubleshooting of customer-specific hardware and software, and mobile devices * Provide instructions to customers and support staff in the use of equipment and software * Posses the ability to complete multiple simultaneous tasks/projects in a timely manner * Interface with other teams when needed to help resolve customer issues * Document incident status and solutions using BMC Remedy ticket tracking system * The Tier 2 Support Specialist accepts warm transfers from other technicians to continue customer support * Efficiently escalate issues to higher tiers when needed * Ensure SLA compliance