Kforce has a client that is looking for a Tier 2 Support Technician to join their team in Alexandria, VA. Responsibilities: * Tier 2 Support Technician will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business applications * Responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer's location * Be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning) * Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support