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Location: Cherry Hill, NJ (Fully on site)

Duration: 6+ month contract with strong potential to extend

Benefits: https://bhsg.com/useful-links#employee-benefits

Responsibilities:

This individual will be responsible for providing advanced technical assistance to end-users, focusing on troubleshooting and resolving issues related to Windows operating systems.

Provide advanced technical support for Windows-based operating systems.

Remotely access and troubleshoot customer computers to resolve hardware, software, and network issues.

Act as a point of escalation for complex technical issues that cannot be resolved by Level 1 support.

Document issues, troubleshooting steps, and solutions in a clear and detailed manner in the ticketing system.

Work with customers to understand their issues and provide prompt, clear, and effective solutions.

Handle a high volume of support tickets and ensure timely resolution of customer issues.

Required:

3+ years of experience.

Proficient with Windows OS.

Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or RDP (Remote Desktop Protocol).

Strong understanding of networking concepts, Active Directory, and basic server environments.

Ability to troubleshoot hardware, software, and networking issues effectively.

Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).

T1411689-PHI_1743087396 To Apply for this Job Click Here