A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company.



* Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support

* Answering IT requests via phone, email and walk-ins

* Track request through call and incident tracking software (Autotask/Service Now)

* Manage and resolve requests and as needed escalate calls using incident management system

* Analyze, coordinate, and deliver timely and accurate problem resolutions for end users

* Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support.

* Support business approved standard desktop software as well as business approved custom developed applications

* Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images

* Support business approved hardware PC/Laptops/ Printers/Projectors

* Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform

* Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users

* Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing

* Creating and maintaining agency standard Images via Microsoft Deployment Tools system

* Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information



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