Job Description DAY TO DAY:  Ensuring accurate execution of detailed and approved requests in customers' production environments  Adhering to and carrying out Change Enablement processes and policies of Cisco and customers  Support Change Managers on Change Advisory Board (CAB) meetings (whether internal and external)  Take all appropriate steps to mitigate risk of impact to customers' production environment due to implementation of approved changes  Validate service request execution process prior to production implementation  Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change  Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline  Provide continual communication to customers before, during and after execution of approved service requests We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements MUST HAVES:  Minimum of 5 years of experience in network engineering with a focus on F5 technologies PLUSSES:  Knowledge of ITIL processes and best practices.  Experience with change management methodologies and tools.  Hands-on experience with SDWAN technologies and solutions. PREFERRED EXPERIENCE:  Around 5 years of experience in Managed Services including network operations/technical support role and/or a technical architecture/implementation role with good understanding in core Routing and Switching Technologies  Mastery level certification like CCNP/CCIE DC/R&S/SP  Deep technical experience in Routing & Switching or Service Provider/Data Centre including practical experience on Cisco products OR expertise on SD-WAN(Viptela and Meraki)  Experience supporting wireless network infrastructures, including Cisco or other competitor's products preferred  Scripting and Automation (Python etc) preferred  Load balancer solutions, including, Radware and Netscaler preferred  SD-A (DNAC) preferred  Expertise in Load Balancing & Global/DNS Load Balancing technologies preferred  Extensive practical experience in design and implementations on Citrix Netscaler and software appliances. Cisco Application  Control Engine or F5 preferred  Proficiency with L4-L7 Load Balancing NetScaler, Firewall/Security Products preferred null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.