Description Robert Half is searching for a Tier II IT Support Specialist to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide both Tier 1 and Tier 2 support, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support. Position Overview + Employment Type: Contract-to-hire (W2) + Location: 100% onsite in Seattle, WA + Schedule: Monday - Friday, 8 AM - 5 PM Key Responsibilities: + Provide end-user technical support, diagnosing and resolving hardware, software, and network-related issues. + Monitor and manage the IT ticketing system, ensuring timely resolution and accurate documentation. + Support virtualized environments using Citrix, Azure, VMware, and Hyper-V. + Administer Windows 11 and Microsoft 365, ensuring smooth system operations. + Manage Active Directory and Group Policy Objects (GPO) to control user access and security settings. + Perform maintenance, upgrades, and troubleshooting on Windows Server. + Assist in strengthening network security, including user access management and threat mitigation. + Handle basic networking tasks, such as IP address assignments, VPN setup, and network configurations. Requirements + 3-4 years of experience in IT support, including Tier II responsibilities (or a related IT degree). + Hands-on experience working with virtual machines (Citrix, Azure, VMware, Hyper-V). + Strong proficiency in Windows 11 and Microsoft 365 administration. + Basic networking knowledge. + Experience with Active Directory and GPO management. + Solid understanding of Windows Server. + Background in security systems and protocols. + Familiarity with ticketing systems and IT support best practices. Soft skills: + A self-motivated problem solver who enjoys troubleshooting and finding solutions. + Someone who learns quickly and adapts well to new challenges. + An excellent communicator who can work with both technical and non-technical users. + Detail-oriented and organized in handling IT support tasks. + Customer-focused with an empathetic approach to end-user needs. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .