Information Management Group has an opening for Tier II Technician to support our customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
Description of Job Duties/Responsibilities:
The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).Draft and implement standard network change requests.Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs). Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS. Experience with Visio.Familiar with ServiceNow and Confluence. QualificationsRequired Skills, Experience, and Education: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Must comply with DoD 8570 IAT Level 2.
Additional required qualifications include:
Available to travel up to 20% of the time.Available to work flexible hours, to include weekend support.Ability to work independently and in a collaborative environmentRequired Clearance: Active TS/SCI, with CI Poly.
About IMGFounded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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