Information Management Group has an opening for Tier II Technician to support our customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
Description of Job Duties/Responsibilities:
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.Respond to and resolve incident tickets.Draft and implement standard network change requests.Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs). Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS. Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence. QualificationsRequired Skills, Experience, and Education:
Clearance Requirement: TS/SCI with CI Poly
The Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or a HS diploma and 10 years. Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.
Additional required qualifications include:
Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.Working knowledge of basic routing fundamentals.Ability to travel 25 percent of the time.In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.Required Clearance: Active TS/SCI, with CI Poly.
About IMGFounded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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