**ManTech** is seeking a motivated, career and customer-oriented **Tier II Support Engineer** to join our team in **Tysons, VA.** **Job responsibilities** + Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on the Cloud Platform products. + Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. + Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud. + Work as part of a team of engineers/consultants that globally ensures 24 hour customer support _Work Shift_ This role requires a flexible full time schedule during core hours (core hours: 10 AM to 3 PM) and will transition to a evening shift (2pm-10pm) in May 2025. Rotating Weekends are required. Shift schedules are subject to change based on business needs. **Basic Qualifications:** + Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics or equivalent. 4+ years of equivalent Information Technology experience may substituted in lieu of degree + 3+ years relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems. + Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript. + Excellent customer service and communication skills (verbal and written) + Comprehensive understanding of Networking, Cloud technologies and of Systems:UNIX/Linux or Windows + General knowledge of any customer service ticketing system + General knowledge of Google Workspace Tools (Doc, sheets and Slides) + Ability to read runbooks & playbooks to provide meaningful summaries to Customers **Preferred Qualifications:** + Google Cloud experience + ServiceNow experience + Experience with any of the following IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and/or local and cloud storage. + Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology. + Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.) + Knowledge of basic web technologies (HTTP, HTML, DNS, etc. **Security Clearance Required:** + An active TS/SCI Clearance **Physical Requirements:** + Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. + The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. + Must be able to remain in a stationary position 50% of the time + Constantly positions self to maintain computers in the lab, including under the desks and in the server closet. \#LI-AA1 , #joinmantechc #joinmantechaa