Description Position Overview: As a Tier 2 Technical Specialist at our MSP, you will play a pivotal role in deploying, managing, and supporting IT infrastructure for our clients. This role involves working on diverse client projects, handling complex technical tasks, and ensuring high-quality service delivery. The ideal candidate has hands-on experience with IT environments, strong troubleshooting skills, and a focus on delivering exceptional client solutions. ________________________________________ Key Responsibilities: • Project Deployment: Assist in the implementation of IT infrastructure projects, including network upgrades, server installations, cloud migrations, and security enhancements, under the guidance of senior engineers and project managers. • Technical Support: Provide Tier 2 support for escalated issues, resolving complex client requests and managing troubleshooting efforts to completion. • System Configuration and Documentation: Configure client systems according to project specifications, maintaining accurate documentation of configurations, workflows, and system updates. • Client Communication: Collaborate with clients to understand technical requirements and provide progress updates, ensuring clear communication and maintaining high levels of client satisfaction. • Network and System Management: Assist with managing, monitoring, and maintaining client environments, including cloud services, network devices, and security tools. • Automation and Scripting: Develop and utilize scripts and automation tools to improve service efficiency, reduce downtime, and minimize manual tasks. • Compliance and Security: Implement best practices for security and compliance, including setting up backup protocols, performing regular security checks, and adhering to industry standards. Required Skills and Qualifications: • Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. • Skills and Competencies: o Strong knowledge of Windows and Linux environments, Active Directory, Office 365, and virtualization platforms (VMware, Hyper-V). o Proficient with networking concepts, including LAN/WAN, VPNs, firewalls, and TCP/IP. o Experience with cloud platforms like AWS or Azure and familiarity with backup and disaster recovery solutions. o Solid troubleshooting and problem-solving skills, with experience in ticketing systems and remote support. o Familiarity with security practices, including firewalls, anti-virus software, and multi-factor authentication. • Certifications: Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or similar are a plus. ________________________________________ Experience: • Requirements Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, AB Testing, Backup Technologies, Cluster Analysis, Computer Hardware, Basic Network Troubleshooting, Active Directory, Application Support Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .